Professional Experience

            2004-Present   Community Administrative Support Worker III  Los Angeles, CA

                                         City of Los Angeles, Department of Airports

Receptionist in charge of creating filing system for Personnel Director, file and copy personnel folders.  Answer phones, help conduct interviews, proctor interview exams, create spreadsheets, type memos, and data entry into City programs.  Make appointments using outlook, work at a public desk answer questions concerning City matters, work on various projects with management, and handle high security documents. 

2004-2005       Cashier                                     Los Angeles, CA

                                    Jiffy Lube

Performed basic office duties such as answered phones, filed various documents, and received packages. Customer service representative.  In charge of completing customer transactions.  Informed customers of their vehicle information.  Worked with crew of 15.  Kept accurate financial records.  Responsible for large amounts of money.  Balanced and reconciled all reports.  Kept neat, clean, and organized work area/ lobby.  Stock/restock customer related materials.  Distributed store promotions.  Responsible for store opening and closing.           

2002-2004       Merchandising Associate        Los Angeles, CA

                        T. J. Maxx

Presented merchandise according to company standards.  Worked under strict quotas and deadlines.  Cashier, customer service rep., and layaway associate.  Process returns and layaway transactions.  Organize layaway storage area.  Inventoried all layaway items.  Kept daily tabulations of layaway transactions.  Also reported all daily work progress directly to store manager. 

2001-2002       Front Desk Attendant              Los Angeles, CA

                        UCLA Housing & Hospitality

Greeted incoming guest and students. Filed confidential documents.  Answered heavy volume phones.  Received, sorted, and documented incoming packages using Microsoft Excel.  Distributed mail/packages to over 300 residents and guest. Assisted university executives as a receptionist when needed.  Balanced cash register.  Keep accurate log of shift duties.  Inventoried student meal vouchers.  Performed check in/check out procedures for more than 300residents and guest.  Reported maintenance calls.  Responded to all emergency situations.  Stayed in constant communication with campus police, and six residence halls using a dispatch system. 

Education

June 2008  Concordia University          Irvine, CA                    B.A. Communications

June 2001  Crenshaw High School       Los Angeles, CA          High School Diploma